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F.A.Q.

All your questions answered here

What's so special about NTech 3D Printing?

NTech 3D Printing was created specifically to be an affordable 3D printing service for the local Brisbane area and wider Australia. We aim to make ordering as quick, easy and responsive as possible to facilitate your printing requirements. Read more [here]

Shipping

We offer two shipping methods via Australia Post

  • $9 – Standard parcel post (2+ business days)
  • $12 – Express Post (Next-day delivery)

Most orders will fit within these shipping methods, however for oversized orders, large bulk orders or orders over 1kg we will contact you to arrange shipping.

FREE order pickup is available for anyone within the Brisbane City area. Contact us for time and location.

We ship Australia wide!

We also have FREE order pickup available to anyone within the Brisbane City area. Contact us for time and location.

We are located in the Forest Lake, Brisbane, Queensland area.

We currently accept payment via Paypal or Visa, Mastercard and American Express via Stripe.

Printing

The average turn-around time for orders is 2-4 days. You will be notified of the turn-around time for your specific order.

We use two printing methods; FDM (Fused Deposition Modeling), the most common and well known form of layer-by-layer printing in the world as well as high detail liquid resin 3D printing.

We currently offer the following materials:

  • PLA
  • ABS
  • PETG
  • Polycarbonate
  • Nylon
  • Carbon Fibre
  • Wood
  • TPU (Flexible)
  • Resin

For more detailed information on these material types or material updates please see Services->Service info.

The available colours for specific material types can be seen on the instant ordering page, these will change with stock levels.

If you require a specific colour feel free to contact us.

For more information on our materials like making the best material choice, chemical make up, are they food safe etc… head over to the ‘Service Info’ page.

FDM Printers: 210 x 210 x 180 mm (L)x(W)x(H)

Resin Printers: 115 x 65 x 155 mm (L)x(W)x(H)

The maximum printer resolutions are as follows.

FDM Printers:

  • 100 micron layer height
  • 400 micron X/Y

Resin Printers:

  • 25 Micron layer height
  • 47 micron X/Y

Laser

Rouhgly A4 size (325mmx220mm)

The average turn-around time for laser orders is 2-4 days. You will be notified of the turn-around time for your specific order.

We use a high power Co2 laser capable of engraving almost any material and cutting a wide range of materials regardless of whether it’s clear or opaque.

We can currently engrave the following materials:

  • Acrylic (Any colour or type)
  • Plywood
  • Premium Woods
  • MDF
  • Foamcore
  • Cardboard 
  • Paper
  • Leather
  • Glass
  • Stone
  • Some Ceramics
  • Coated Metals
  • Anodized Aluminium
  • Stainless steel

For more detailed information on these material types or material updates please see Services->Laser Service.

We can currently cut the following materials:

  • Acrylic (Any colour or type)
  • Plywood
  • MDF
  • Foamcore
  • Cardboard
  • Paper
  • Leather

We can order in any colour acrylic you require including mirror finish acrylic.

For other materials please contact us if you require specific colours, otherwise they will be “standard” colours. Example: Plywood only has one default brown colour.

For more information on our materials head over to the ‘Laser Service’ page.

Payment and ordering

We currently accept payment via Paypal and Visa, Mastercard and American Express via Stripe.

Yes! Contact us as soon as possible via any method listed on the contact page so we can change or cancel your order in time.

We’ve made it really simple!

  1. Press the big “Start Printing” button in the navigation bar (or at the top of the home page).
  2. Upload your stl or obj file.
  3. Make your printing selections and click order!
Alternatively contact us via any method on the contact page and we’ll sort your order our right away!

If your order doesn’t seem right (for example too cheap, too big, too small, too expensive etc…) there may be an error with your file. If you come across an issue feel free to contact and we will assist you with any problem.

The $3 startup fee applied at checkout is to cover initial printing startup costs. This is a single fixed cost no matter the print size, complexity or order quantity

For any large, bulk or long term/consistent orders, please contact us for more information and to arrange pricing and shipping.

Any other questions we can answer?

We are happy to help you. Contact us.

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